Lighting

The prices shown on our website include free Home Delivery anywhere within Mainland UK on all orders over £100.00 there is a small charge of £5.99 for orders under £100.00. Delivery to certain remote areas and Island there is a small additional charge a member of our customer services will contact you if this is applicable. We can deliver lighting to any part of the world for a delivery quote please contact our sales department on 01325 288099  or email info@newlightingdirect.com a list for european delivery charges are listed below. We only use reputable delivery companies such as Business Post, UPS and DHL. Please inspect your purchase on delivery if you do not have the time or the driver can not wait please sign unchecked. We can deliver to your place of work if required, the card holder must be present to sign for the goods as without your signiture we can not be held responsible.

Eurpean Delivery charges for lighting.

Zone A £19.99
Belguim, Denmark, France, Germany, Luxembourg, Netherlands, Ireland

Zone B £21.99
Austria, Chezc Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

Zone C £32.99
Albania, Bosnia, Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Liechtenstein, Macedonia, Maldova, Norway, San Marino, Serbia & Montenegro, Switzerland, Ukraine

Zone D £79.99
Azores, Balearics, Belarus, Corsica, Gibraltar, Iceland, Lithuania, Madeira, Romania, Turkey

Furniture

Delivery of our furniture ranges is free to all UK postcodes excluding the following where there is a small additional charge. PA, PH, AB, KW £35.00 IV £60.00 TR £20.00 PL, TQ & EX £10.00 our delivery is to your door only; we recommend that you have somebody available to help you lift the furniture in to your home. If you are unsure if the product you are purchasing requires assembly please contact a member of our sales team on 01325 288099. On some occasions we will use the professional services of a carrier if it improves your delivery time. Smaller items may be delivered by Business Post, UPS, DHL or a similar carrier. We can deliver to areas other than mainland UK for example the Ireland, Isle of Man, the Channel Islands and the Scottish Islands and any part of Europe but a delivery surcharge will apply please contact our sales department on 01325 288099 before you place your order. Note: All Packaging with furniture must be disposed of by the customer.

Returns Policy & No Quibble Guarantee

We want you to be pleased with your purchase. Once you receive your goods you have seven days to decide if you wish to return your goods for exchange or a refund. Returns or exchanges must be notified by email, fax or post within 7 days. You can either return yourself or we will collect and refund your money in full within 28 days of the goods arriving back to our warehouse, all return cost must be covered by the customer.

Notification of any goods received damaged or faulty must be reported to our customer services department in writing by email, fax or post within 48 hours. If you are agreeable, we will either issue you with a credit equal to the value of the returned goods or a full refund. It is a pre-condition of either a refund of the purchase price, or the issue of a credit of equal value that the goods are made available for collection by us in the same condition as they were in when you accepted delivery of them and have not been installed or used and in the original packaging. On certain special order items we will only credit 50% of the original purchase price. Due to health and safety we can not accept returns on beds and mattresses.